Introduction
Tajawul Rental & Transportation W.L.L. ("Tajawul," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our golf cart transportation services, visit our website, or interact with us in any way.
Information We Collect
Personal Information
- Contact Details: Full name, email address, phone number, and preferred contact method
- Booking Information: Service date, time, pickup and dropoff locations, number of passengers
- Service Preferences: Cart type preferences, special requirements, accessibility needs
- Payment Information: Billing address, payment method details (processed securely through third-party gateways)
- Identification: Government-issued ID information when required for service verification
Technical Information
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Website pages visited, time spent on pages, click patterns, booking history
- Location Data: Approximate location based on IP address and GPS coordinates (when permitted)
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Communication Records
- Customer Service: Records of phone calls, emails, and chat interactions
- Feedback: Reviews, ratings, complaints, and suggestions
- Marketing Communications: Responses to promotional offers and surveys
How We Use Your Information
Service Delivery
- Booking Processing: To process, confirm, and manage your golf cart service bookings
- Service Coordination: To coordinate pickup times, routes, and driver assignments
- Customer Support: To provide assistance, resolve issues, and answer inquiries
- Service Improvement: To enhance our services, routes, and customer experience
Communication
- Booking Confirmations: To send booking confirmations, updates, and reminders
- Service Notifications: To notify you of changes, delays, or important service information
- Customer Support: To respond to your questions and provide assistance
- Marketing: To send promotional offers, newsletters, and service updates (with your consent)
Business Operations
- Payment Processing: To process payments, issue refunds, and handle billing
- Analytics: To analyze usage patterns, improve services, and make business decisions
- Legal Compliance: To comply with applicable laws, regulations, and legal requirements
- Security: To protect against fraud, unauthorized access, and other security threats
Information Sharing and Disclosure
Third-Party Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business:
- Payment Processors: Benefit, credit card processors, and other payment gateways
- Technology Providers: Website hosting, email services, and customer relationship management systems
- Service Partners: Drivers, maintenance providers, and other operational partners
- Marketing Partners: Email marketing platforms and advertising networks (with your consent)
Legal Requirements
We may disclose your information when required by law or to:
- Comply with Legal Process: Respond to court orders, subpoenas, or other legal requests
- Protect Rights: Protect our rights, property, or safety, or that of our customers
- Prevent Fraud: Investigate and prevent fraudulent activities
- Regulatory Compliance: Comply with Bahraini laws and regulations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Consent-Based Sharing
We may share your information with third parties when you have given us explicit consent to do so.
Data Security
Security Measures
- Encryption: All data transmission is encrypted using SSL/TLS protocols
- Secure Storage: Personal information is stored in secure, access-controlled databases
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Updates: Security measures are regularly reviewed and updated
- Employee Training: Staff are trained on data protection and privacy practices
Payment Security
- PCI Compliance: Payment processing complies with Payment Card Industry standards
- Tokenization: Sensitive payment information is tokenized and not stored locally
- Secure Gateways: All payments are processed through certified, secure payment gateways
Incident Response
- Breach Notification: In the event of a data breach, affected customers will be notified within 72 hours
- Investigation: All security incidents are thoroughly investigated
- Remediation: Appropriate measures are taken to address any security vulnerabilities
Your Rights and Choices
Access Rights
- Data Access: You can request access to your personal information we hold
- Data Portability: You can request a copy of your data in a portable format
- Account Information: You can view and update your account information through our website
Correction Rights
- Data Accuracy: You can request correction of inaccurate or incomplete information
- Profile Updates: You can update your personal information and preferences
- Verification: We may require verification before making certain changes
Deletion Rights
- Data Deletion: You can request deletion of your personal information
- Retention Limits: Some information may be retained for legal or business purposes
- Account Closure: You can request closure of your account and deletion of associated data
Communication Preferences
- Marketing Opt-out: You can opt out of marketing communications at any time
- Service Communications: You can choose your preferred communication methods
- Frequency Control: You can control the frequency of communications you receive
Data Retention
Retention Periods
- Booking Data: Retained for 7 years for accounting, tax, and legal compliance purposes
- Customer Profiles: Retained for 3 years after last service or until account closure
- Marketing Data: Retained until you opt out or request deletion
- Support Records: Retained for 2 years for service improvement and dispute resolution
- Payment Records: Retained for 7 years as required by Bahraini financial regulations
Retention Criteria
- Legal Requirements: Information retained to comply with applicable laws
- Business Needs: Information retained for legitimate business purposes
- Service Continuity: Information retained to provide ongoing services
- Dispute Resolution: Information retained to resolve potential disputes
Cookies and Tracking Technologies
Types of Cookies
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Used to understand website usage and improve performance
- Marketing Cookies: Used for targeted advertising and promotional campaigns
- Preference Cookies: Used to remember your settings and preferences
Cookie Management
- Browser Settings: You can control cookies through your browser settings
- Opt-out Options: You can opt out of non-essential cookies
- Cookie Policy: Detailed information about our cookie usage is available separately
International Data Transfers
Data Location
- Primary Storage: Your data is primarily stored in Bahrain
- Service Providers: Some service providers may be located outside Bahrain
- Adequate Protection: We ensure adequate protection for any international transfers
- Compliance: All transfers comply with applicable data protection laws
Children's Privacy
Age Restrictions
- Service Age: Our services are not intended for children under 13 years of age
- Parental Consent: We do not knowingly collect information from children without parental consent
- Verification: We may require age verification for certain services
- Protection: Special protections apply to any information collected from minors
Third-Party Links
External Websites
- Link Disclaimer: Our website may contain links to third-party websites
- Privacy Policies: We encourage you to review the privacy policies of linked websites
- No Responsibility: We are not responsible for the privacy practices of third-party sites
- User Discretion: Users should exercise discretion when visiting external sites
Changes to This Privacy Policy
Policy Updates
- Notification: We will notify you of any significant changes to this policy
- Effective Date: Changes become effective 30 days after notification
- Continued Use: Continued use of our services constitutes acceptance of updated policies
- Version Control: Previous versions of this policy are available upon request
Contact Information
Data Protection Officer
- Email: info@tajawul.bh
- Phone: +973 38133833
- Address: Building 159, Road 328, Block 358, Kingdom of Bahrain
- Business Hours: 7:00 AM - 8:00 PM (Bahrain time)
Privacy Inquiries
- General Questions: For general privacy questions and concerns
- Data Requests: For access, correction, or deletion requests
- Complaints: For privacy-related complaints and disputes
- Response Time: We will respond to all inquiries within 5 business days
Legal Compliance
Applicable Laws
- Bahraini Law: This policy complies with the data protection laws of the Kingdom of Bahrain
- International Standards: We follow international best practices for data protection
- Industry Standards: We comply with relevant industry standards and guidelines
- Regular Review: This policy is regularly reviewed and updated to ensure compliance
Dispute Resolution
- Internal Process: We have an internal process for handling privacy disputes
- External Recourse: You may have recourse to relevant regulatory authorities
- Mediation: We are committed to resolving disputes through mediation when possible
- Legal Action: Legal action may be taken when necessary to protect rights
Consent and Agreement
By using our services, visiting our website, or providing us with your information, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.
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